We are very much a bricks-and-mortar company based in Melbourne with an internet presence. Because of this our delivery times are fast, unlike most lens companies who ship from the US or China, you will only be waiting days instead of weeks! The office & despatch centre is at 11 Hayward Road, Ferntree Gully, Melbourne, Australia. Our customers are from all around the globe, but we still cherish old-fashioned customer service—even with over 500 parcels a day leaving our doors.